After taking my 2010 Lexus 450H to Santa Monica Lexus I was not Satiated with their list of things that need attention. Aside From te Service department not Responding to my calls i called the service manager and he said he would take action, the service person had 3 calls before she responded. I Asked for an Explanation and what i was told by the service adviser was not true. After having Westside Transmission Recommended to me by a Professional Mechanic I took it in for conformation and an Estimate. Steve put it up on the rack and we looked at the items they said needed action. One was Completely false and another was questionable. lexus said the rear shocks needed to be replaced because they were leaking...they were not, but Did see some grease on the bottom part. Shocks use oil not Grease. Wondering why? I was. WESTSIDE DID A FANTASTIC JOB! THEY WERE VERY PROFESSIONAL.