I worked with Kirk. He was was very charming on the phone and very focused on solving my problem. He told me he worked at Mercedes for ten years, and it made me feel comfortable to have experienced people working on my Mercedes. They helped me get a rental while they worked on my car. The rental place is about a block from their facility, which was convenient. I liked Westside Transmission's slogan, "A customer once, a customer for life". I think it might apply to me. I'm considering making them my permanent mechanic. I liked them a lot.